The wait time presented on the wait time clock refers to the time between being assessed by a triage nurse and seeing a doctor or nurse practitioner. The wait time clock does not include the time you are waiting in line to be triaged. Due to a rapidly changing demands in the Emergency Department, you may experience a much longer than expected wait.

Being Treated = Patients who have had an initial assessment completed by a Physician or Nurse Practitioner.
Waiting = Patients who have not yet had an initial assessment by a Physician or Nurse Practitioner.

The graph represents the 90th percentile wait time to see a doctor or nurse practitioner at different times of the day and is based on data for the past 30 days. The ‘now’ bar represents the current time of the day.

The following graph represents the 90th percentile wait times averaged over the last 30 days.

Uxbridge Hospital’s Emergency Department wait times are provided for general information only. Please be advised that wait times can change significantly and immediately, without warning, and are therefore not guaranteed. Patients will be seen in the Emergency Department based on their medical condition and the severity of their situation.

Due to rapidly changing demands in the Emergency Department and the need to see the sickest patients first, your own wait time may be more or less than the time displayed on this website.

The displaying of wait times on Oak Valley Health's website is for general information only and is not medical advice, or a recommendation that you choose a different Emergency Department.

Oak Valley Health clearly disclaims all liability for the use of this information, and for any claims, actions, demands, or suits arising from such use.

Oak Valley Health does not assume, and is not responsible for any liability whatsoever arising from any person’s use of this website, including any decisions made about their personal health as a result of using this website.

What are Emergency Wait Times?

Emergency wait times can be many things: the length of wait to be triaged, the length of wait to see a nurse, the wait to see a doctor or nurse practitioner and the wait until discharge home or to an inpatient floor. The wait time presented on this wait time clock refers to the time between being assessed by a triage nurse and seeing a doctor or nurse practitioner. The wait time clock does not include the time you are waiting in line to be triaged. Due to rapidly changing demands in the Emergency Department, you may experience a much longer than expected wait.

How will I be assessed for my turn to be seen?

The Emergency Department does not work on a first come, first served system. It’s important to know that critical patients will be seen first, whether they arrive on their own or via ambulance. Upon arrival in the department, you will be assessed using the Canadian Triage and Acuity Scale (CTAS). You will be seen by a doctor or nurse practitioners based on that assessment. In simple terms, the sickest patients will be seen most quickly.

How do you calculate Emergency Department wait times?

We measure the wait time posted above as the time from when you are assessed by a triage nurse until the time you see a doctor or nurse practitioner for assessment. Because new patients arrive frequently, estimated wait times can change significantly.

Your personal experience may vary from these posted wait times based on a number of factors:

• Patients with more life-threatening situations arriving in the Emergency Department after you
• Volume of patients waiting to be seen compared to the number of doctors or nurse practitioners working

Who updates the wait times on your website? How often is it refreshed?

The computer system that supports our wait times information is powered by VitalHub®. VitalHub’ web-based software takes historic and real-time data from our internal reporting systems and turns it into an understandable report, similar to the weather forecast. Just like the weather, it is important to understand that the data posted here represents the most current information about the chance or probability of waiting for a certain time. This automated system refreshes the data in real-time, ensuring the most accurate information available, and is what allows us to provide this information externally.